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    Orders placed before 2pm (UK time) will be shipped the same day, providing the stock is available.

    Orders placed after 2pm will be shipped the next day.

    Orders placed on Fridays after 2pm will be shipped on Monday (except bank holidays).

    The above applies to business days only.

    Upon receipt of an order Thread Tales Co. customers will receive an email with a tracking number.
    For any questions regarding orders, please contact hello@threadtalescompany.com. We will always do our best to try and accommodate your requests.


    Please note we ship to the address provided by the customer. We are not responsible for lost or missing orders due to an incorrect shipping address. Shipments returned to Thread Tales Co. may incur additional shipping fees to re-send.


    UK - FREE (2-3 days)
    Europe -£17 (2-3 days)
    Worldwide -£23 (5-7 days)
    Worldwide Nz/Oz -£31 (5-7 days)
    The delivery times are estimates provided by the courier.

    Please note for all international shipments all customs and duties will be paid by the customer and are not included in the total amount charged by Thread Tales Co. at checkout.


    The Customs Authority in the customer’s country assesses the fees and unfortunately, we cannot estimate these costs in advance. We advise you contact your local customs office for current charges before placing an order.


    Made to order items
    For Made to order items we will notify you once the item is made. It takes from 2-12 weeks depending on the availability of the best quality of the raw material. We aim to be a sustainable business, which means we don’t use fibres grown with pesticides and we harvest the raw material only when in season. This can limit our productivity but makes your garment all the more rare and precious.


    Thread Tales Co. partners are based in a workshop on the Inle Lakes. The journey from their hands to yours is a long one. It can take 7-10 days to deliver your finished piece.

    Returns and Exchanges
    Thread Tales Co. aim for all our customers to be happy with the quality and overall experience of purchasing a product with us.


    Please note your garment has been handmade with exceptional skill by master weavers on traditional handlooms. Each garment is unique. This is the beauty of the design and any slubs in the fabric are part of its natural charm.


    If however you are not fully satisfied with your purchase, you may return the unworn, unwashed item in its original packaging with the tags attached within 14 days of receipt for a full refund minus any shipping charges. If the reason for your return is that you are claiming the item you received was already in a damaged condition you must notify us
    within 7 days of receipt. No refund can be processed without the return form fully completed and included in the return package. To receive the returns form please email us at hello@threadtalescompany.com. We aim to process all returns within 7 days of receipt of the returned goods. All refunds will be issued to the same credit card or PayPal account used to make the purchase.


    Please allow 2 weeks from the return date of your package for your account to be credited.

    Exchanges
    If you would like to exchange your full priced item/items for something else you may do so subject to availability. Please identify if you would like a return or an exchange on your email.

    Address for returns:
    Thread Tales Co. Att: Returns

    Overy Farmhouse
    Overy
    Dorchester on Thames
    Oxfordshire
    OX10 7JU


    Feedback
    We would love to hear your feedback! Please let us know your comments by emailing us.
    hello@threadtalescompany.com


    Thankyou for shopping with us.